Login

The Login Dialog

The login allows you to access the functionalities of SOFiE.

Type in your User-Id and your Password when the login dialog appears.

Important remarks:

The first time you log in to SOFiE, you have to use the password contained in the login envelope received from Six-Payment-Services or Cetrel-Securities.
SOFiE will detect no profile exists for your user and will ask your to create one.
During the profile creation, you will be asked to change your initial password.
SOFiE requests your password to have at least 8 characters, one upper case letter, one lower case letter and a digit.
After 3 erroneous attempts, the login terminates automatically. You can nevertheless restart SOFiE and try to log in again.
If you forget or lose your password you can no longer use your current SOFiE profile. You have to create a new profile and order a new certificate. Please contact Six-Payment-Services helpdesk for assistance.

Depending on your configuration and status of your user, some functions of SOFiE may be disabled.

Login Messages

User not defined
No http/ldap connection

Password not synchronized

New keys generated

Certificate close to expiration date
Certificate is expired SOFiE home is undefined

User not defined

If the user you have been introducing is yet not declared on your computer, you are requested to confirm the creation of the user:

Confirms the creation of a new user and brings you to the profile creation wizard
Do not confirm the creation of a new user and returns the error message:

Confirming with brings you back to the login screen.

No HTTP/LDAP connection

Connected mode:

For a profile configured in "connected mode", a connection needs to be opened on port 443 to sofie.cetrel.lu otherwise you get the exception message:

Clicking on will launch SOFiE but the send/receive functionalities will be disabled.
If you want to reactivate the send/receive menus after you have solved your connection issue, you can either restart SOFiE or use the "check connectivity" menu

Cliking on will launch SOFiE but the encrypt/decrypt functionalies will be disabled.
If you want to reactivate the encrypt/decrypt menus after you have solved your connection issue, you can either restart SOFiE or use the "check connectivity" menu.

Password unsynchronized

If your SOFiE user is configured in "connected mode" and the local password is different than the web password, you have a password unsynchronization.
This issue arises if you were in offline mode the last time you changed your password.

Call the Sofie's support to get a "one-time-password" and enter it into to the dialog box.
Clicking on

will launch SOFiE and resynchronize your local password with the server password .

New keys generated

When you use the keys renewal process , SOFiE records the event for the next login.
Next time you login you are asked to install a new SOFiE configuration file:

starts the application normally.
brings you to the SOFiE configuration file install. If you are not able to provide a valid file during the next step, SOFiE will shutdown automatically.

As long as you don’t provide a valid file, you will be asked to install one at each login.
If you want to avoid the message, click on

and use the SOFiE menu "Tools->Cancel certificate request."

Luxtrust certificate close to expiration

45 days before the expiration of your certificate, SOFiE detects after you have logged in that your certificate will soon expire, and asks if you want to renew your certificate:

starts the application normally.
brings you to the keys renewal process in order to renew your certificate.

As long as the renewal process is not done, the same warning message box will appear next time the user will log in.

Luxtrust Certificate Expired

When you certificate is expired, SOFiE asks if you want to renew it after you have logged in:

will start the application , but you will not be able to encrypt and send any file
will either invite you to:
1. renew your keys in order to renew your certificate
2. or to install a new SOFiE configuration file if step 1 has already been done

SOFiE Home Undefined

When you launch the SOFiE executable, it may happen the executable doesn’t find your installation path.
Such a case can happens for example if have deleted the installation cookie file.
When it occurs, you are asked to specify the correct SOFiE installation path